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Former Member

Return Sales

Dear All,

There is one issue our user by mistake created return order for a different order

Ex: He suppose to create return sales for order A but by mistake he created for B how to correct the B sales

Regards,

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6 Answers

  • Best Answer
    Aug 22, 2011 at 12:17 PM

    Hello,

    did the user complete the process for the return order? I mean, is the return delivery created? Is the good receipt already posted?

    If the user created only the return order, you can set the deletion flag at item level, an then create a new return order against the correct sales Order, otherwise th user should reverse the subsequent documents already created (Credit Memo, Return Delivery, etc.).

    Hope to be useful.

    Best regards,

    Andrea

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    • Former Member Former Member

      Hi,

      please cancel your credit for returns using VF11 and then reverse your PGI using VL09 then delete your delivery using VL02n and then delete your sales order using VA02 or put reason for rejection for each line item in SO and close it.

      Regards

      RS

  • Aug 22, 2011 at 12:14 PM

    1. Have you already created the Credit for return (RE billing type) and updated customer accounts? (with order B as ref)

    2. If not, delete the return order in VA02. & create new return order with reference to sales order A

    Or put reason for rejection in return order, hereby the credit to customer would be 0 Euros. & then make new return order with ref. to A

    if 1, then cancel credit memo, delete return order. create new with ref to sales order A. Communicate with customer and give order reason for clarity (in case of reference in the future)

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    Former Member
    Aug 22, 2011 at 12:49 PM

    Hi Mohhamad ,

    If u have already done the process of returns for the A Sales Order then

    u can cancel return delivery in TCode VL09 for particular delivery no. and stock entry is reversed

    and u can similarly cancel the credit memo as well by document type S2.

    Thanks & Regards,

    Deepak Sharma

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  • Aug 22, 2011 at 12:29 PM

    HI,

    Can you please clarify my points

    1. Return Order should be raised based on the commercial Invoice why you are raised based on Sale order

    2. if based on Sale order suppose delivery is not happened what you can do in that case ?

    3. suppose delivery done partial qty how come to know how much quantity you raised the Return order ?

    According to my knowledge suggestion is better to go with reference of Billing number rather than going Sale order number

    i am wrong please clarify my point

    Regards,

    Prasanna

    Edited by: prasanna_sap on Aug 22, 2011 2:50 PM

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  • Aug 22, 2011 at 01:03 PM

    Also thinking about how these type of mistakes can be stopped (reduced) is important.

    If the material is the same, quantity is the same and credit amount to customer is the same; why change?! Just make a comment in both sales orders (A and B) and any other place, so that it is clear to the business, in case of future references.

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    Former Member
    Sep 14, 2011 at 06:50 AM

    done

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