Hello,
We are facing a unique issue with one of our custom smartforms. While trying to see the preview of a PO through ME29N, as soon as the Print Preview button is clicked SAP screen hangs. However, other smartforms in the same system are successfully previewed.
We also tried to print the affected smartform and it worked fine, no data on the form is truncated. We tried priviewing the blank form by running the test form from SMARTFORMS tcode and the result is same - screen stalls on clicking Preview.
We tried changing printers as well but it didn't work either. We have debugged the standard process and the system hangs in function module SSFCOMP_CLOSE --> OTF_CLOSE --> OTF_CLOSE_DISPLAY.
Interestingly, this issue comes up only if we click on the Print Preview button when the Print parameters popup shows up. If we change anything on the screen and click on Preview button the form preview is shown correctly.
Any inputs in resolve the issue are much appreciated.
Thanks,
Anil