Service Order and Sales Order Integration

[Former Member]

Hi All,

Through the requirement class settings in customizing, I have managed to generate a service order in the background upon creation of sales order.

To achieve this I have maintained the following settings:

Order type = OR

Sales document item category TAD

- Item Cat TAD is linked to Requirements Type SERA (SD IMG->Determination Of Requirement Types Using Transaction)

-- Requirements Type SERA is linked to Requirements Class 203 (SD IMG->Define Requirements Types)

--- Requirements Class 203 is lined to order type SM01 (SD IMG->Define Requirements Classes)

I have also maintained my service material 'ZPBK001' in OISD screen. So, system allows me to create a sales order for this service material and service order is generated in the background.

However, my requirement is to not to generate service order in the background but just create a sales order. Then manually create a service order and also manually enter the sales order as an SDI settlement object in the service order.

So to achieve this, if I remove the service material from OISD screen, then system doesn't generates service order in the background but gives an Information (not an error or warning) message saying:

No entry for plant 1200, service object 01 ZPBK001 in table T399A

Its only an information message and when I tick it as ok then system gives another information mesage saying:

Error when processing Service order

So the result is service order is not generated in the background which is fine as per my requirement because I can manually create a service order and then manually enter the sales order in the service order.

However, during the creation of sales order, is there a way that I dont get these information messages regarding service order not being generated in the background?

[peter_atkin]

Also posted [her|http://www.sapfans.com/forums/viewtopic.php?f=7&t=354785&sid=05d2e6321db8244c0d90d152b0736675]

[Former Member]

Hi Pete,

Thank you for your reply. As per your suggestion I have removed the "Transfer of requirements" check from SD IMG->Define Requirements Classes. However, when I create a sales order, system still gives me the pop-up Information message saying:

No entry for plant 1200, service object 01 ZPBK001 in table T399A which is because I have not maintained service material in OISD screen.

Also, I get the information message as:

Error when processing Service order

The first information message regarding service material is ok. However, is there a setting that I can maintain that I dont get the second message regarding error when processing service order?

I also checked item category details in VOV7, there is no settings for transfer of requirements in vov7