Let me preface this question by saying I am not involved with the development of CRM at all, I develop other applications which connect to CRM data.
We just started using CRM 6.2? for service tickets. Through a process setup by our development team, the service tickets are dumped to a SQL database whenever they are changed. I then access that database.
I was wondering if there is a way I can create a URL passing the Service Ticket ID which would open CRM directly into that ticket.
I'm sorry if I am not clear, as I said I don't have any involvement with the CRM development