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Former Member
Aug 19, 2011 at 06:19 PM

CRM URL to open service ticket?

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Hello,

Let me preface this question by saying I am not involved with the development of CRM at all, I develop other applications which connect to CRM data.

We just started using CRM 6.2? for service tickets. Through a process setup by our development team, the service tickets are dumped to a SQL database whenever they are changed. I then access that database.

I was wondering if there is a way I can create a URL passing the Service Ticket ID which would open CRM directly into that ticket.

For example http://crm.sap.internal.com/?TicketToOpen=8001212121

I'm sorry if I am not clear, as I said I don't have any involvement with the CRM development