Error 255 launching Bex 3.x for SAPGUI 7.20 on Win 7

[former_member97498]

Hi,

We are upgrading our workstations to Win 7 and rolling out SAPGUI 7.20 at the same time. We are getting error 255 when launching the Bex 3.x browser.

This is relating to the theme files (which shows the little logo in the top right of the Business Explorer).

The path to these files is:

C:\Program Files\SAP\FrontEnd\SAPgui\themes\bw\<SID> with the .bmp file being called wdbblogo.bmp. I have reviewed note 209448 to see if we could avoid this problem by removing our company logo from Bex but the note states that this file must exist even if it is a blank bitmap.

I have tried the following:

1. do a 7.20 GUI install (incl BW 3.x tools) and then manually create

the subdirectory ... themes\bw\BWT (where BWT is out test system sid)

and then create the file wdbblogo.bmp. The result of this was that a

non admin user could start bex browser but get an error 255 the FIRST

time only that they logon to BWT but after that it seems to work fine.

However, the error 255 is quite hidden and to the user it appears the

application is hanging (if we ctrl-tab to the error 255 and close it

the app loads). But then if another user logs onto the workstation

then they get an error 255 the first time too.

2. I also tried just creating the subdirectory (for our BWD system)

without creating the file but then got another error saying it could

not create the file under themes\bw\BWD. Did not pursue this further

as this was worse than scenario 1 where we created the file.

3. As administrator I created the subdirectory and file (BWP + .bmp

file)for our BWP system and then gave all users full access to the bw

directory and all files underneath. As a normal user we logged on and

STILL got the error 255 the first time a user logs on which suggests

that something else is going on.

Has anyone else had this problem. Is there another workaround? I do have a message in with SAP to try to find a resolution. It is not going to be acceptable for our rollout to tell users to just ignore this error 255 the first time they logon to the system (assuming they can even find the error message).

Thank You

Felicity

[Former Member]

What is the support patch level of your sap system? Upgrade your support patch level if it is old.

Thanks & Regards,

Arindam