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author's profile photo Former Member
Former Member

Problem with rol of CRM

Hi all,

I'm working with EP SR1, and i like put the rol of SAP CRM 4.0 but when i init the session with the user that have this rol and push one option, i get this error:

**********************************************************

Error en tiempo de ejecución del portal

Error ocurrido durante el proceso de una solicitud para :

iView : N/A

Componente : N/A

Unable to lookup System 'SAP_CRM'. Please check the system object and the alias..

See the details for the exception ID in the log file

**********************************************************

I have proved the conection and i can enter in the system CRM SAP.

Where i can find the log file?

Any idea?

Thanks in advance

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7 Answers

  • Best Answer
    author's profile photo Former Member
    Former Member
    Posted on Feb 07, 2005 at 04:38 PM

    Just as REM said it doesn't seem the SAP WAS on CRM is setup or the settings in the Portal System you created are incorrect.

    Start from CRM to narrow the problem.

    If you cannot execute this URL from CRM its an SAP WAS problem.

    http://xx.xx.xx:xxxx/sap/bc/bsp/sap/crm_bsp_frame/entrypoint.do?sap-crm-rendering=RAW≈pl=CRMD_BUS2000121

    Enter your appropriate info for xx. If the SAP WAS is setup check to see whether they've activated the correct http services in the SICF. They haven't been activated the URL above from the WAS will not work.

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  • Posted on Feb 07, 2005 at 01:02 PM

    Hi Vicente,

    have created a system alias for the sap crm system in you portal?

    The necessary steps are:

    1. Installing Business Package

    2. Configure the sap crm system in system landscape

    3. Cconfigure the system alias for the configured system

    4. Pass the crm role to a user.

    Your error message indicates that you have not configured the system alias.

    What is EP SR1?

    Best Regards,

    Olaf Reiss

    PS: For further information also use http://help.sap.com/nw04

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  • author's profile photo Former Member
    Former Member
    Posted on Feb 07, 2005 at 01:25 PM

    Hello,

    I presume you have a imported the CRM Business package.

    Please make sure you have a System object that connects to the CRM backend. If not, you can create a system under system conf - System Landscape - System.

    After you create a system , please choose from top, list box the option for Alias and create a Alias as "SAP_CRM" as displayed in the message.

    Hope this helps

    Regards

    Vasudevan

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  • author's profile photo Former Member
    Former Member
    Posted on Feb 07, 2005 at 03:27 PM

    Thank's for your reply.

    I have a system defined, example CRM with alias SAP_CRM.

    When i go to management system >support >Sap application-->sap Transaction. I write session_manager and i can enter in the system SAP CRM.

    I think that the connection is good with CRM.

    I have write in alias:SAP_CRM and the error now is:

    **********************************************************

    Error en tiempo de ejecución del portal

    Error ocurrido durante el proceso de una solicitud para :

    iView : N/A

    Componente : N/A

    Application URL ':///sap/bc/bsp/sap/crm_bsp_frame/entrypoint.do' is not valid! Please check the protocol and host entries for system 'SAP_CRM'..

    See the details for the exception ID in the log file

    com.sap.portal.appintegrator.sap.BSP::HTTPRenderLayer

    **********************************************************

    I think that someone parameter i set bad.

    Any idea?

    Thanks

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  • author's profile photo Former Member
    Former Member
    Posted on Feb 07, 2005 at 05:18 PM

    Hi,

    Thanks for your reply.

    I have configured the WAS.

    In the URL:

    "http://XX:XX/sap/bc/bsp/sap/crm_bsp_frame/entrypoint.do?sap-crm-rendering=RAW≈pl=CRMD_BUS2000121"

    now i get the error:

    **********************************************************

    Business Server Page (BSP) Error

    What happened?

    Call of BSP page terminated due to error.

    Note

    Following error text processed in system:

    Error Type:

    Your SAP Business Server Pages Team

    **********************************************************

    I think that i have a problem in my system CRM.

    I'm not sure.

    Any idea?

    Thanks

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  • author's profile photo Former Member
    Former Member
    Posted on Feb 07, 2005 at 06:27 PM

    Adding to REM's comments a fully qualified domain is required. If you don't have access to SICF go to SE80 and select Repository Browser. Then select BSP Aplication from the Drop down and search for the BSP Object IT00. Under pages with Flow Logic click on default.htm. Then you can view the properties of the page. Check the URL and test.

    To iterate REM's comments this is an issue with the WAS configuring and activiating the HTTP services. BSP Object IT00 isn't CRM specific. Its used for standard BSP testing.

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  • author's profile photo Former Member
    Former Member
    Posted on Feb 09, 2005 at 08:19 AM

    Hi all,

    I have solved the problem. I have put all path in the WebAS, with the domine of where is the machine.

    Thanks

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