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author's profile photo Former Member
Former Member

SBO Mailer Problem

I am currently having a problem with the SBO Mailer service. We are running SAP B1 2004 PL 7 on a windows 2003 server. We are using a MS Sql 2000 DB. The problem is as follows: If I email a text message the mailer service opens a connection on port 25 and sends the email. If I have an attachment (report or picture) the mailer service opens a connection on port 25 and then terminates the connection before if actually sends the email. My outbox within SAP B1 shows the message as delivered but it is never actually sent. I have modified all of the mailer service settings and restarted the service after each modification. Any help would be appreciated. Thank you.

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4 Answers

  • author's profile photo Former Member
    Former Member
    Posted on Feb 04, 2005 at 05:09 AM

    Hi Aaron,

    In my case, i manage to send text messages and attachments. But the thing is, i can only send it within our own email domain server. (eg. bruce@mydomain.com to john@mydomain.com ). I've try to send it to yahoo or hotmail, my "Sent Messages" within SAP B1 shows me that the message is delivered but it is never actually sent, just like what u said.

    Any idea??

    Bruce.

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  • author's profile photo Former Member
    Former Member
    Posted on Feb 04, 2005 at 01:54 PM

    Bruce,

    I have tested the delivery of the SBO Mailer both to our internal domain and external domains including yahoo.com and hotmail.com. I did this to make sure that our perimeter email device was not blocking the messages as relay or spam. Our only problem appears to be with attachments. I have a service request in with SAP and when I hear something I will post back.

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  • author's profile photo Former Member
    Former Member
    Posted on Feb 07, 2005 at 05:41 AM

    Hi Aaron,

    Thats mean you can send email to external domain, yahoo and hotmail. Can u tell me how did you do that. Cause Im having problem sending emails to external domains.

    Thanks.

    Bruce.

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  • author's profile photo Former Member
    Former Member
    Posted on Feb 08, 2005 at 04:53 PM

    We solved this by making sure that the service manager on the same server as the SAP application. we also set up a shared folder on the SAP server and pointed the attachments path to it in SAP. This fixed my mailer problem.

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