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author's profile photo Former Member
Former Member

Service Scenario without CS module

Dear All,

I have a business scenario with our client.

They want to provide service/repair for the goods sold.

they have warranty periods as well for products so they wont charge for goods under warranty

and want to charge after the warranty expires. how do we track the warranty details or wer can we maintain these detain in sales order.

Can we do this process in std SD without CS module.

Experts please advice.

regards

sachin.

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    author's profile photo Former Member
    Former Member
    Posted on Aug 12, 2011 at 08:28 AM

    you van use the service order - service invoice process.

    service charge and service taxes would apply.

    for warranty - you can maintain in a Z-table - and maintain customer wise warranty.

    in pricing you can check the table th,. Requirement routine for the condition type and decise whether it applies or not.

    thanks

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    • Former Member Former Member

      may be you can create a repair order type. maintain copy ctrl - from the sale invoice (I guess if warranty is in question - then sale invoice would be available). maintain at item level too. Check - Carry out new pricing in copy control.

      separate repair pricing procedure for repair order type - Repair charges (manual entry), taxes

      In that pricing procedure assign the ruotine (as mentioned earlier) for repair charges condition type. Z-table would be required to read the warranty period for the customer and material combination, maybe with year, etc.

      although the material names would be copied from sale invoice - the items mean repair items only. may be you can change material description for printing purpose. cycle would be - repair order -> repair invoice.

      Let me know if this seems to work.

      Edited by: Samit C on Aug 12, 2011 3:39 PM

  • author's profile photo Former Member
    Former Member
    Posted on Aug 12, 2011 at 09:26 AM

    Hi,

    Hi if do not want to introduce CS then ok but atleast you have to manage serial number data or equipment master data

    Configure serial number profile

    Assign that in material master and put serialization level as 1 (so your material & serial number will same)

    Now when you sale material

    then in sales order menu Extra >>> Technical object you maintain serial number

    Then for same serial number in IQ02 enter warranty data

    If you integrate CS module that will be better

    Because in CS in notification/order level warranty check happens so user came to know weather it is within warranty or warranty expire where as withou cs you have to see serial number and its warranty by individually through IQ02 or IQ03

    Kapil

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