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Contact center and OII "IciUserServices.subscribe"

Dec 16, 2016 at 04:09 PM


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Former Member


i have a question concerning SAP Contact Center and OII
Our task is catching events of users which work with CDT in 3rd-party software.
For this task we use OII and web services "IciUserServices.subscribe".

Now we have two problems:
1) What the "String <appUrl>" parameter of subscribe method means?
2) After the subscribe was made, we cant see any connection to "appUrl".
We tried to sniff outgoing traffic from CC server but we cant see connections to our IP which we applied through "String <appUrl>" parameter.


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