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Credit card Deletion not replicating from ECC to CRM

Hi,

In my current project, we have a situation where if a user deletes the credit card details for a Customer in ECC, this change in not flowing back to CRM system. The BDOC for the customer is generated but returns a Validation error "No Credit Card Found". If any other Change is made to the customer like address or change to bank details those flow perfectly to the CRM system.

Are there any enteries that need to be maintained in the "smofparsfa" for Credit card replication.

Has any body come across such a situation, your help would be greatly appreciated.

Regards,

Nitin

Edited by: nitin sharma on Aug 11, 2011 7:33 PM

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  • Posted on Aug 11, 2011 at 02:09 PM

    Hi Nitin,

    If the credit card you are deleting is a default card then you can get issues when removing this from the customer master in ECC. Please see notes 1313716, 1416413 and 1420742. If this is not a default credit card then it should be possible to delete.

    Check the Bdoc in SMW01 to see if the card details are sent with a delete indicator task type 3.

    It could be an exit stopping the removal if so.

    I presume you are deleting in the customer master and not the sales transaction?

    Kind regards,

    Vanessa.

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    • Former Member Vanessa Donegan

      Hi Vanessa,

      Thank you for all your support, I have been able to find the cause of this abnormality. It was something which I had suggested the business in my first analysis. I am grateful to you for your quick replies and also helping me learn some new things out of this.

      Regards,

      Nitin Sharma

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