Hi Lee,
Are you able to see the data when you preview within Xcelsius or do Export Preview?
Is this happening with one single dashboard?
Are you able to export the samples(File->Sample) swf to any formats?
Thanks,
Amit
Lee Smith
I'm having the same problem. Please note the following actions;
I can effectively export to the following extension files; PDF, PPT. DOC. I'm the license holder and the product works fine on my computer. I can view the exported files in any format as well as use the interaction buttons on each exported file.
Issue: When I send to my customers via e-mail or on share drive, they are able to open but, file opens to a blank page. For example, the PDF file would open to a solid white (blank) page.
Actions taken:
Un-install software and reload. - No status change
Un-install and reload demo - no status change
Send files via e-mail - no change
Place files on share drive and have customer view there - no change
Customers loaded current version of flash - no change
Any ideas?
Floyd Augustine
Hi Lee,
Could you let us know the below details?
1. Xcelsius version with (SP and FP details).
2. Flash player version.
3. Office version.
Also could you try to install Flash debug player and run the swf? Update with any error message you see after trying to open with Flash Debug player.
Thanks,
Amit
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