We have implemented SRM7 process controlled workflows. Would like to know how can we achieve escalation workflow for either shopping cart or PO's.
Scenario is like this : If Manager A has not taken any action, the workitem has to be escalated to his manager after 2 days. If manager B has not taken any action, then it has to be escalated to his manager C after 3 days.
Is there any standard way to achieve this.