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Former Member
Aug 08, 2011 at 10:13 AM

Customizing smartforms in Solution Manager

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Hi All,

I have managed to created a customized smartform for Solution Manager which goes as ZCRM_SLFN_ORDER_SERVICE_01. It basically generates an email each time the status of a service desk ticket changes.

In this smartform i want the status of the message and the name ofthe message processor to appear as well. Could you please let me know the tables and fileds i need to refer to?

Thanks,

Savindi