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Crystal Reports XI - Remedy 7.1 - Not receiving all rows in query

I am creating a report to do some basic calculation from BMC ARS 7.1

The query should have about 30,000 records, but Crystal Reports (with the same selection criteria) only brings about 20,000 records.

I'm pulling 4 fields in from the Remedy form (which has a total of about 500,000 records) Department, Assigned Group, Closed Date and a large character field (1000 bytes). And I created two Formula fields to populated based if there is data in the large character field.

I then have a cross-tab to do summary information on the formula fields and grouping it by month vs. Department & Assigned Group.

What I don't understand is why I'm not getting all the records returned.

When I limit the selection to come from only a couple of the Departments (bringing the total records that should be pulled to less than 10,000), I get the expected records in the report.

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  • author's profile photo Former Member
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    Posted on Aug 17, 2011 at 04:21 PM

    Do you have multiple tables used in the report? Your linking may be restricting the data. An equal link will only give you values where matches are found while a left inner join will show you all values in the first (left) table and values in the second table where matches are found.

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    • Former Member Former Member

      I'm just surprised by this behavior... I would not have expected it to choke in returning the records just because I'm asking for the contents of a 1000 character field.

      For my purpose, I did not need the contents... just needed to know if there was any content at all in the field.

  • Posted on Dec 11, 2011 at 04:07 AM

    I would post this bug to Remedy ODBC driver, it looks to me it's a databuffer issue in the Remedy driver and a limitation.

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