BPC Office Client error: "ghost" dialog window

[former_member337128]

On one of our client laptops (Win XP, MS Office 2007, BPC Frontend 7.00.07), the problem emerged couple of weeks ago: certain dialog (pop-up) windows appear only in the Windows' taskbar but the window itself is not visible. The main Excel session window switches to waiting (non-responsive) mode until the ghost window is closed using right-click menu at the taskbar.

This applies to the following commands: eTools->Open Dynamic Template, eTools->Save [Dynamic Template] As, eSubmit->Open Schedule Library, eAnalyze -> Open Report Library

We tried to uninstall and re-install SAP Frontend on this machine but it did not help.

Other users with the same software on their PCs never reported such problem.

There were no software or config changes made on this PC prior to the problem was detected first time.

Appearance / theme settings for windows are standard (XP).

Regional settings may be non-standard, but this applies to other PCs as well.

Did anyone else experience similar problems?

Thanks!

[Former Member]

Hi,

This is strange. But it will be helpful if you can post a screenshot.

[former_member337128]

Hello and thanks for responding.

I'll try to post a screenshot, but in the meantime you can easily imagine what's on the screen: there's a separate active task in the taskbar titled "Open" (or "Save as") - which is normal. The main Excel window is in waiting mode which is also normal. Only the dialog window is not present.

Please let me know if you'd like to see a screenshot of some specific test conditions.

Thanks again.

[Former Member]

Hi,

Sometimes, when the excel is stuck, there might be some other window opened. However, this window might not be visible. Try to press Alt + Tab and see if you can see some other program. Sometimes, there will be a small excel window opened. But this is not visible in the taskbar. So, you need to switch windows using Alt + Tab to check that.

Hope this helps.

[former_member337128]

I double-checked, there are no hidden windows or sessions or tasks.

Do you think re-installing MS Office could help?

Thanks

[Former Member]

Hi,

I think I understood what you are referring to. You can see an excel window in the taskbar. But if you click on that nothing opens. There is not additional window as well. This window basically appears when you are opening a template and the system is trying to fetch records from the database. So, it might take time depending on the volume of data you have.

You might try to create an EVDRE function for the members for which there is not much data. And you refresh the report, you may be able to see that "ghost window" again. But this time, it should disappear sooner; since you have little data for the members.

Hope you got my point.

[former_member337128]

Hi,

yes I thought about the possibilty it's just waiting for the server data. Indeed, similar windows that access local data instead ("Open My Schedule" etc.) work normally. But there's not much data to transfer - only the list of 5-10 templates. If the connection with the server is bad or lost, while logon is always successful which is performed just a minute ago? Why the problem never appears on other machines with exactly same settings? What can prevent this particular machine from accessing the BPC Schedule Library on the server?

Thanks

[Former Member]

Hi,

You might want to try doing the same thing with your user ID in other machines. Does this give the same problem?

[former_member337128]

I tried instead different user ID (for BPC but not for Windows) on the same machine. Got the same problem.

[Former Member]

Hi,

I would suggest you to delete the PC_NW folder in the "My Documents" folder. Then login to BPC through connection wizard.

Hope this helps.

[former_member337128]

Thanks, I'll try.

[former_member337128]

Could not find the PC_NW folder on this laptop nor on the other PC. Are you sure the name is correct?

Thanks

[Former Member]

Hi,

The name is absolutely correct.

You need to go to "C:\Users\<your windows ID>\Documents". You should be able to see the PC_NW folder here.

Hope this helps.

[former_member337128]

There's no C:\Users folder on our machines.

We've solved this problem. Thanks for your participation.

[Former Member]

Hello Sergie,

Can you share the solution with us, as our client is also facing the exact same issue,

"Ghost Dialog window" when tried to open dynamic templates

thanks

Bharath

[Former Member]

Hi Bharat,

I had the same issue and observed that the problem which i had was due to the fact that I had incorrectly closed the extended window display. try pluging in another monitor and switch the display to extended mode, doing so I observed that the "ghost" popup window is rendered in the monitor(not in my laptop screen) once you get hold of the ghost window, drag it to your primary display(laptop screen). Doing this have solved my problem.....

Thanks & Regards

Abir