SAP GUI 7.2 PL7 Hotfix 1, sometime total crash.

[marek_urban]

Are there any suggestions why the SAP GUI crashes - on average once a day?

Have SAP GUI 7.20 Patchlevel 7 Hotfix 1 on Windows XP.

===

Eventlog:

Event Type: Information

Event Source: Application Popup

Event Category: None

Event ID: 26

Date: 04.08.2011

Time: 15:09:48

User: N/A

Computer: CLSATN002052

Description:

Application popup: saplogon.exe - Application Error : The instruction at "0x643e5773" referenced memory at "0x16c26004". The memory could not be "read".

===

[jude_bradley]

Hello Marek,

You follow the procedure below and advise if the issue still occurs open a ticket with the trace file uploaded.

1) Download the latest SAPGUI version and matching .pdb files from the

Service Marketplace.

They can be downloaded from the following location;

http://service.sap.com/patches

->Browse Our Download Catalog

-> SAP Frontend Components

2) When you have downloaded the PDB file then please extract the content

to the directory where sapgui.exe is located. This is usually located

at: \Program Files\SAP\FrontEnd\SAPgui

3)After this is applied.

In the registry (Start -> Run -> Regedit)

Create this registry key (type DWORD) and restart Saplogon:

[HKEY_CURRENT_USER\Software\SAP\SAPGUI Front\SAP Frontend Server

\ReleaseDebug]

"UnhandledExceptionsOnly"=dword:00000000

With the pdb files and registry settings in place, you can now recreate

the issue as before and attach the dump to the message.