Skip to Content
author's profile photo Former Member
Former Member

Record locks in R/3 while using SSO in the portal

While using the R/3 transaction TRIP via the portal, we intermittently have users who close Internet Explorer without logging off the portal. When the user tries to go back into the portal and retry the transaction, we are getting a message that they are locked in R/3. Investigation reveals that there is an existing record lock on a table in R/3 for that user and we have to use R/3 transaction SM12 to remove the lock. From the development team, we have tried unsuccessfully to recreate this situation and can not, but it is still happening periodically with our users.

Add a comment
10|10000 characters needed characters exceeded

Related questions

2 Answers

  • Posted on Jan 28, 2005 at 06:25 PM

    Hi Ted,

    Are you using ITS to access SAP R/3? If so, set the paremeter ~disconnectOnClose 1 in your webgui.srvc file on the ITS AGate. This provides session management for ITS, thus when a user closes his/her browser without logging off, the backend session will be killed.

    Hope this helps,

    Marty

    Add a comment
    10|10000 characters needed characters exceeded

  • author's profile photo Former Member
    Former Member
    Posted on Feb 03, 2005 at 04:41 PM

    Hello,

    The ITS service is setting the lock. I have had the same problem with the timesheet (transaction catw)

    the solution is that you have to upgrade the ITS to min. level 14 and apply the distributed session management as mentionned in OSS note 766287; ITS 6.20: DSM - Distributed Session Management.

    Do take into account that the session management only works if the user waits until the whole page has been loaded.

    Kind Regards

    Koen Van Loocke

    Add a comment
    10|10000 characters needed characters exceeded

Before answering

You should only submit an answer when you are proposing a solution to the poster's problem. If you want the poster to clarify the question or provide more information, please leave a comment instead, requesting additional details. When answering, please include specifics, such as step-by-step instructions, context for the solution, and links to useful resources. Also, please make sure that you answer complies with our Rules of Engagement.
You must be Logged in to submit an answer.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MB each and 10.5 MB total.