Approver can't view Attachment in Shopping carts

[Former Member]

Hello,

We are on SRM 7.0 and facing issue as Requester put attachments .doc, .xls etc but when approver click on attachment it does not open.

Do i have to do any settings for the same?

Please advise.

Thanks

Ritesh

[ricardo_cavedini · Accepted solution]

Hello,

Not sure which SP of SRM 7.0 you have. Anyway, note 1381247 treats about similar issue.

Regards,

Ricardo

[Former Member · Accepted solution]

Hi Ricardo,

We are on SP 7 . I have checked the Note, The configuration is there for Data type BBPS_ATTACHMENT_BCS which is referred in the Note.

What our approver is having issue is they do see the Attachment list but when they click on the attachment it looks like open in new window and just shut it down immediately. Even we tried Clicking the attachment with CTRL Key press it opens up a window If Approver wants to Save, Open File by clicking Save also do not show any options.

Please advise.

Thanks

Ritesh

[Former Member]

Closing the question. Got solution from SAP.

[Former Member]

Hi Ritesh,

Can you please share the solution?