Agentry Eclipse ATE does not connect to SMP 3.0 using the selected iPad platform

[Marçal_Oliveras]

Hi,

I want to use Eclipse ATE to test/check iPad screens (I now there may be discrepancies). I start the ATE, select iPad as a platform and then enter my credentials and user URL. But when I check SMP 3.0, it shows my user as connected with a Windows Device, and of course, I get Windows screens.

Why is this happening? How can I fix it?

I observed that if I extract Agentry.db from the iPad and copy it to ATE folder, then it works correctly. But this is not a valid work around for me, I need to be able to test without an iPad.

Kind Regards

[Marçal_Oliveras · Accepted solution]

Solved it. I already did the search before but couldn't find it during my first attempt, now I reached this note:

https://launchpad.support.sap.com/#/notes/2273468/E

It's not perfect because it requires 2 initial synchronizations but it works.

[bill_froelich · Accepted solution]

Maybe still worth logging to see if it can be fixed.

[bill_froelich]

I would suggest you open a ticket with support so they can assist in troubleshooting this issue.

--Bill