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Agentry Eclipse ATE does not connect to SMP 3.0 using the selected iPad platform

Hi,

I want to use Eclipse ATE to test/check iPad screens (I now there may be discrepancies). I start the ATE, select iPad as a platform and then enter my credentials and user URL. But when I check SMP 3.0, it shows my user as connected with a Windows Device, and of course, I get Windows screens.

Why is this happening? How can I fix it?

I observed that if I extract Agentry.db from the iPad and copy it to ATE folder, then it works correctly. But this is not a valid work around for me, I need to be able to test without an iPad.

Kind Regards

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2 Answers

  • Best Answer
    Dec 20, 2016 at 09:27 AM

    Solved it. I already did the search before but couldn't find it during my first attempt, now I reached this note:

    https://launchpad.support.sap.com/#/notes/2273468/E

    It's not perfect because it requires 2 initial synchronizations but it works.

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  • Dec 19, 2016 at 09:14 PM

    I would suggest you open a ticket with support so they can assist in troubleshooting this issue.

    --Bill

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