Label report printing blank labels

[Former Member]

I have created a 1 1/7 x 3 1/2 inch label in Crystal Reports XI that is printed on a Brother QL-500 label printer. When I test the label from the CRXI application, it prints fine. But, when I print from Internet Explorer it prints out the correct label, followed by 3 blank ones. I checked to be sure that no fields are outside the printable range and have resized and hidden the sections not being used. Any idea what could be causing this?

[former_member11696]

Don't use the Print Button in IE, use the CR Print button in the viewer, requires an ActiveX Print dll to be downloaded and installed.

[Former Member]

looks like white space

I print from Internet Explorer

IE is not too good for printing how is this doing the printing?

[Former Member]

The label is being printed from a web-based software called WinLIMS. It uses a SQL database to look up the data and fills it into the label and prints it. All of the fields are within the printable area (as far as I can tell anyway). Here is a link to a screenshot of the label:

[http://postimage.org/image/198aoxyn8/|http://postimage.org/image/198aoxyn8/]

[Former Member]

not too sure what this has to do with Crystal Reports?

[Former Member]

Crystal Reports is what the label is created in. WinLIMS uses reports created by Crystal Reports.

[Former Member]

If you run the label directly from Crystal does it work?

[Former Member]

Yes, if I print a label directly from the Crystal Reports XI program, it prints just one label just fine.

[former_member183750]

But, when I print from Internet Explorer

- Is this then a web app? .NET?

- Ludek