system can receive email, but cannot create workitem

[Former Member]

Hello Expert,

I think already do all the IMG settings about ERMS, but question is system now can receive internet email, but cannot create workitem. Cannot go to work flow.

In SWI1, there is always empty.

In CRM_ERMS_LOGGING, there is exception in class CL_CRM_ERMS_ADD2FB_DOCUMENT.

Please help me about this.

Thanks a lot!

[Former Member · Accepted solution]

Hi April,

did you check if the configuration of Workflow is OK (TA SWU3) ? If yes, then check SO28.

Please send the error message that you get.

Regards.

[Former Member · Accepted solution]

hi Saozinha,

Actually I do not know which need to check.

In our system, RFC destination is WF-BATCH. Any other settings need to be checked?

In SO28, I made the settings like this:

Recipient AddrType

[SALES.CRM@* - this is system defined the receiver address] Internet address

New recipient AddrType Sender AddrType

ERMS:Test Recipient Addr (SALES.CRM* Business Object [ ] [ ]

Any idea?

Thanks a lot!

[former_member290439 · Accepted solution]

Hi,

If you have already maintained an entry in tran., SO28, then please check whether the ERMS Event Linking is activated in

tran., CRM_ERMS_WF_CUST. If not, then please activate the same and retest by sending a fresh inbound e-mail to the system.

If you find any error message, then please post the same in your reply which will be helpful to identify the root cause of the issue.

Best Regards,

Vinod