Unable to create delivery for sustitute delivery in CRM complaint

[Former Member]

Hi,

I have created a complaint with sales item in CRM system.Now I created return request which is distributed to ECC as sales order.Processed Returns delivery. Everything is updated in CRM complaint.

Now i created Substitute delivery request in the same CRM complaint for the replacement. This item is updated in the same sales order in ECC. When I try to create a delivery for this sales order system is not allowed.

Order cannot be delivered (see long text)

Message no. VL461

Diagnosis

Possible reasons include:

The copy conditions specified in Specify copy control for deliveries do not allow the order to be delivered.

The order is blocked for delivery.

The order document is incomplete.

My doubt here is when i check the delivery document type, it's

LR(returns delivery) for both the cases( for returns and substitute) since the transaction type is same. Now how could I differentiate since first case is returns delivery and second case is substitute delivery which is going out.

Appreciate your help.

thanks you

Regards

Nagi

Edited by: Veeranagi Reddy Venkata on Aug 1, 2011 11:29 AM

[Former Member]

U can manually input LF delivery type in Vl01N screen and do the delivery.