SSM 10 - Error opening PAS Administrator

[Former Member]

Hi experts,

I'm currently trying to configure a machine with SSM 10, but after I install the Application Server and the Supporting files, when I try to open the PAS Administrator using the "admin" user I get the following error:

[http://desmond.imageshack.us/Himg13/scaled.php?server=13&filename=paserror.jpg&res=medium]

Unable to load a graphical front-end.

PASADMIN.DLL failed to load with return code 14001

LSSIDQL.DLL failed to load with retunr code 2

The OS of the server is Windows Server 2003 Standard x64 Edition SP2 and the PAS is: Version 10.0.0 Ref: 11109 04-19-2011 18:22:13.

I already try to install a PAS client in a Windows XP using the same exe file (xSSMSrv00_0-20007941.exe) and I get the same error, so probably is not an error with the OS but something else (corrupted setup file???).

Thanks for any help

Regards

Pedro

[Bob_McGlynn · Accepted solution]

Pedro,

Development says that they believe the PAS error has something to do with the install of MS Visual C++ Runtime. Sometimes even if the files are present there has been cases that the install thinks that the files are not complete. The recommendation is to install the V8 redistributable MSI from Microsoft to resolve the problem.

Regards,

Bob

[Former Member · Accepted solution]

Hi Bob,

I try to download the MS Visual C++ Runtime that you refer, but even after I install that the problem still occurs (probably I did not download the correct file!!!).

So what I did it was to install first PAS 7.5 SP7 and in the first part of the installation process, the Visual C++ is installed:

[http://img851.imageshack.us/img851/149/step1v.jpg]

And for what I test, the 7.5 SP9 don't do that, that's why I used SP7.

After that, I just update that installation to SSM10 and now PAS 10 is working:

[http://img32.imageshack.us/img32/7278/step8h.jpg]

Thanks for your help!!!

PS: Maybe it's a good idea if the install process of PAS 10 also included the installation of all the necessary MS Visual C++ stuff, like the one of 7.5 SP7

Regards

Pedro

[Former Member]

I'm still facing this problem and only on my server (2008 R2).

Where can I get PAS 7.5 SP7?

Tried many different c++ libs.

[Bob_McGlynn]

Igor,

There is no separate service packs for PAS, updates to PAS are included in the SSM SPs. With SSM, each new SP combines all previous fixes, so the most recent SP will contain everything in 7.5 SP7. The only exceptions are Hot Fixes, which may only address particular issues.

Service Marketplace will have SAP Notes about the availability of SPs for SSM.

service.sap.com/notes

The most recent SSM SP is 10, which is Note 1629180. Related notes, which are referenced at the bottom of that note, will point to some additional Hot Fix notes that you can research as well.

Regards,

Bob

[Former Member]

Thanks for your reply, but the note you pointed to me contains no information about this error, moreover it's about SSM 7.5, not SSM 10.

Regards

[Bob_McGlynn]

Sorry Igor,

The Central Note for SSM 10 is Note 1564692 and SP02 note is referred to at the bottom of that note.

Central Notes are always updated to refer to other important notes like SPs and Hot Fixes. Which for future reference, is always a good place to start with Notes.

Being that SSM 10 is currently in Ramp Up, please take advantage of the additional support available to Ramp Up customers and put in a Ramp Up support ticket.

Regards,

Bob

[Former Member]

Thanks Bob,

Downloaded and installed latest version from SWDC:

Support Packages and Patches -> A - Z Index -> S -> SAP STRATEGY MANAGEMENT -> SAP STRATEGY MGMT. 10.0 -> Comprised Software Component Versions -> SAP STR. MGM. APP. SER. 10.0

And it worked.

Cheers.

[Bob_McGlynn]

Pedro,

Make sure that when you file a support ticket on this, you use the special Ramp Up code designation.

There are some additional steps you have to take when installing PAS on the Windows Client and the installation documentation covers that.

PAS is a pretty straightforward install, so not sure what is going on here. I'll do some additional research, but request that you file a support ticket as well.

Regards,

Bob