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SSM 10 - Error opening PAS Administrator

Hi experts,

I'm currently trying to configure a machine with SSM 10, but after I install the Application Server and the Supporting files, when I try to open the PAS Administrator using the "admin" user I get the following error:

[http://desmond.imageshack.us/Himg13/scaled.php?server=13&filename=paserror.jpg&res=medium]

Unable to load a graphical front-end.

PASADMIN.DLL failed to load with return code 14001

LSSIDQL.DLL failed to load with retunr code 2

The OS of the server is Windows Server 2003 Standard x64 Edition SP2 and the PAS is: Version 10.0.0 Ref: 11109 04-19-2011 18:22:13.

I already try to install a PAS client in a Windows XP using the same exe file (xSSMSrv00_0-20007941.exe) and I get the same error, so probably is not an error with the OS but something else (corrupted setup file???).

Thanks for any help

Regards

Pedro

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  • Best Answer
    Posted on Jul 27, 2011 at 08:45 PM

    Pedro,

    Development says that they believe the PAS error has something to do with the install of MS Visual C++ Runtime. Sometimes even if the files are present there has been cases that the install thinks that the files are not complete. The recommendation is to install the V8 redistributable MSI from Microsoft to resolve the problem.

    Regards,

    Bob

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    • Hi Bob,

      I try to download the MS Visual C++ Runtime that you refer, but even after I install that the problem still occurs (probably I did not download the correct file!!!).

      So what I did it was to install first PAS 7.5 SP7 and in the first part of the installation process, the Visual C++ is installed:

      [http://img851.imageshack.us/img851/149/step1v.jpg]

      And for what I test, the 7.5 SP9 don't do that, that's why I used SP7.

      After that, I just update that installation to SSM10 and now PAS 10 is working:

      [http://img32.imageshack.us/img32/7278/step8h.jpg]

      Thanks for your help!!!

      PS: Maybe it's a good idea if the install process of PAS 10 also included the installation of all the necessary MS Visual C++ stuff, like the one of 7.5 SP7

      Regards

      Pedro

  • Posted on Jul 27, 2011 at 02:36 PM

    Pedro,

    Make sure that when you file a support ticket on this, you use the special Ramp Up code designation.

    There are some additional steps you have to take when installing PAS on the Windows Client and the installation documentation covers that.

    PAS is a pretty straightforward install, so not sure what is going on here. I'll do some additional research, but request that you file a support ticket as well.

    Regards,

    Bob

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  • author's profile photo Former Member
    Former Member
    Posted on Jan 20, 2012 at 02:34 PM

    I'm still facing this problem and only on my server (2008 R2).

    Where can I get PAS 7.5 SP7?

    Tried many different c++ libs.

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    • Former Member Bob McGlynn

      Thanks Bob,

      Downloaded and installed latest version from SWDC:

      Support Packages and Patches -> A - Z Index -> S -> SAP STRATEGY MANAGEMENT -> SAP STRATEGY MGMT. 10.0 -> Comprised Software Component Versions -> SAP STR. MGM. APP. SER. 10.0

      And it worked.

      Cheers.

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