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author's profile photo Former Member
Former Member

Instant messaging problem

Hi,

We are trying to make the instant messaging in collaboration launch pad work. when i click on send instant message for a particular individual, the window opens and closes immediately.

there are no pop-up blockers.

please help

Thanks

Madhuri

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3 Answers

  • author's profile photo Former Member
    Former Member
    Posted on Jan 20, 2005 at 09:09 AM

    Hi, Madhuri

    Check next parameters have been created:

    Parameter name:Value

    ApplicationSharing_ServerName:<portalhostname>

    ApplicationSharing_ServerPath:streamingserver/servlet/streamingserver

    ApplicationSharing_ServerPort:<j2ee port, i.e., 50000>

    ApplicationSharing_ServerSecureMode:1

    ApplicationSharing_Version:<your application shareing version, i.e. 1729>

    ApplicationSharing_ClusterServerId:<if it's a cluster version, cluster server ID of the application sharing server>

    You have to create/modify these parameters in System Administration --> System configuration --> KM --> Configuration --> Collaboration --> Real Time Collaboration (RTC) --> ApplicationSharing

    Help about this topic in http://help.sap.com/saphelp_ep60sp2patch5/helpdata/en/1d/3d59fdaa5ebb45967ea107d3fa117a/frameset.htm

    Best regards,

    SERGIO SANCHEZ

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  • author's profile photo Former Member
    Former Member
    Posted on Jan 25, 2005 at 11:21 AM

    Hi Madhuri,

    this is a well known bug for NW´04 CM & Collaboration SPStack09 which is fixed with Path 2.

    Is it possible that you use SP9 CM & Collaboration Patch 0 or 1? Than you should upgrade to the newest Patch (3) and try again.

    Hope this helps,

    Robert

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  • author's profile photo Former Member
    Former Member
    Posted on Jan 25, 2005 at 04:33 PM

    hi SERGIO SANCHEZ and Robert,

    Thanks for your reply. Actually we are on ep6 sp3 patch 4 and i came to know from sap note:755792 about the solution and i have changed the jsp file it mentioned and it worked fine for us.

    but now we have one more problem.all collaboration functions are working fine for us but the tool bar size is displayed massively with a graded text area in the middle of the tool bar.

    i have observed that as soon as i enable real time collaboration and clp from the tool area properties the size is increasing.

    so...any suggestions would be of great help.

    thanks

    Madhuri

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