SUP 2.0 - Sybase Unified Agent service fails to start

[Former Member]

Hi,

I have just installed SUP 2.0 on my development machine. I

already had SUP 1.5.5 installed and just installed SUP 2.0

on top of this. However since I installed SUP 2.0 I have

been unable to start the Sybase Unified Agent service (which

means I can't access the SCC).

I found the following SUP 2.0 article which details the same

error I am receiving:

http://infocenter.sybase.com/help/index.jsp?topic=/com.sybase.infocenter.dc01092.0200/doc/html/mqu12...

However I have tried the suggested solutions and the service

still fails to start. Has anyone got any other suggestions

that I could try to resolve the problem?

Any help would be greatly appreciated.

Regards,

Colin

[Former Member]

Hi,

did you update your .Net Framework with the last updates ?

Regards.

Edited by: Gaetan Bourgneuf on Jul 20, 2011 2:24 PM

[Former Member]

Hi,

I already had the .NET frameworks installed on my machine (i.e. 2.0, 3.0, 3.5, 4.0) before updating SUP to 2.0. What version is required for SUP 2.0?

Regards,

Colin

[Former Member]

Hi,

SUP requires .Net Framework 2.0 SP2 (I think it's version 3.5 required for SUP 2.0)

But I encountered some issues with services until I did a Windows Update to retrieve an update for my .Net Framework.

After runnng Windows Update all my services run fine.

Regards.

Edited by: Gaetan Bourgneuf on Jul 20, 2011 2:54 PM

[Former Member]

I have versions 2.0 SP2 and 3.5 of the .NET Framework already installed. I checked my Windows Updates there and my computer is up to date in terms of updates.

Thanks for the suggestion though.

Colin

[Former Member]

Have you take a look into Windows Service Logs ? Available into Windows Events system

[Former Member]

Hi,

Please check Server and Workstation(Both are windows services) services running. If not please start those services and start the Sybase Unified Agent service .

Regards,

Ram

[Former Member]

Hi Everybody

I have faced numerous issues when upgrading from 1.5.5 to 2.0.

The best way to have a clean and working install of SUP 2.0 is to un-install all previous versions of SUP, and then do a clean install of 2.0.

If it still doesn't work then you will have to either clean up the system of all traces of SUP ( Regedit/delete).

Thanks

Pradeep