Product key

[Former Member]

Hello!

I have installed the uperform server. However, when I enter the product key and company name to configure the server, it pops up an error message," The wrong number of arguments were provided for this method : ValidateKey".

Also, the web service of IIS 7.0 has an error of event 1007, is it related to this?

Can anyone help me?

[Former Member]

Hi there,

Are you installing from new or upgrading to a newer release.

If you are a new customer then you should look at this note

[1590899|http://service.sap.com/sap/support/notes/1590899] Domain name change of SAPFulfillment page from RWD to Ancile

If you are installing the product for the first time then you need to apply for a key through either of these links ->

http://interact.ancile.com/gm/sapfulfillment

http://interact.ancile.com/gm/uperformsapfulfillment

If you are upgrading then please create a CSS message and we will quickly give you an updated key.

Hope this helps,

Kind Regards,

Matthew

[Former Member]

Dear Matthew,

the problem is the when I reinstall the server, it will pop up the message that the key is expired or invalid.

Best Regards,

Vivian

[liushu]

rwd version?

for 4.1 or lower, try this:

1. On the Search Server, open Services

2. Stop the AutonomyDish and AutonomyIDOLServer services

3. Via Windows Explorer, delete/rename the following folders:

autonomy\DiSH\license

autonomy\DiSH\uid

autonomy\IDOL\uid

autonomy\IDOL\agentstore\license

autonomy\IDOL\agentstore\uid

autonomy\IDOL\category\license

autonomy\IDOL\category\uid

autonomy\IDOL\community\license

autonomy\IDOL\community\uid

autonomy\IDOL\content\license

autonomy\IDOL\content\uid

4. Restart the AutonomyDish service

if not working, check logs

- A copy of the Collabconsole.txt file located in <(><<)>(>

<<(><<)>)>installdirectory>\Collaboration\log.

- A copy of the Server Error log file: <install

directory>\WWW\uPerformWS\ServerErrors.xml.

- [RWDuPerform Directory]\Collaboration\Collab.props

Edited by: Shu Liu on Aug 2, 2011 7:05 AM