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Failed to create executive customer (by Business Partner)

Forum,

I am having problems with a recent upgrade to 8.81 PL06. On the server when the OI addon is started it prompts the template creation screen. Upon trying to create them it comes up with the error:

Failed to create 'Executive Customer (By Business Partner)'

This is despite being a local admin hence eliminating access rights.

I have also followed instructions from SAP Note: 861055 - Missing Outlook Integration template however this was to no avail. I get the same error. Upon loading the 'Define Snapshot Templates' screen this is empty for the UK

This i suspect is what is causing 'Internal Error' message when trying to send emails on clients in addition to the fact nothing is being attached to the email.

Outlook Integration server has been reinstalled on the server too. It would seem the clients don't seem to be pick up the templates guide.

Any assistance would be greatly appreciated.

Regards,

Juan

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  • author's profile photo Former Member
    Former Member
    Posted on Jul 19, 2011 at 11:58 PM

    Hi Jun,

    Have you checked this: got-an-error-when-outlook-integration-create-the-t

    Thanks,

    Gordon

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