Skip to Content
author's profile photo Former Member
Former Member

Failed to create executive customer (by Business Partner)


I am having problems with a recent upgrade to 8.81 PL06. On the server when the OI addon is started it prompts the template creation screen. Upon trying to create them it comes up with the error:

Failed to create 'Executive Customer (By Business Partner)'

This is despite being a local admin hence eliminating access rights.

I have also followed instructions from SAP Note: 861055 - Missing Outlook Integration template however this was to no avail. I get the same error. Upon loading the 'Define Snapshot Templates' screen this is empty for the UK

This i suspect is what is causing 'Internal Error' message when trying to send emails on clients in addition to the fact nothing is being attached to the email.

Outlook Integration server has been reinstalled on the server too. It would seem the clients don't seem to be pick up the templates guide.

Any assistance would be greatly appreciated.



Add a comment
10|10000 characters needed characters exceeded

Assigned Tags

Related questions

1 Answer

  • author's profile photo Former Member
    Former Member
    Posted on Jul 19, 2011 at 11:58 PM

    Hi Jun,

    Have you checked this: got-an-error-when-outlook-integration-create-the-t



    Add a comment
    10|10000 characters needed characters exceeded

Before answering

You should only submit an answer when you are proposing a solution to the poster's problem. If you want the poster to clarify the question or provide more information, please leave a comment instead, requesting additional details. When answering, please include specifics, such as step-by-step instructions, context for the solution, and links to useful resources. Also, please make sure that you answer complies with our Rules of Engagement.
You must be Logged in to submit an answer.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MB each and 10.5 MB total.