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Installation Number in Service Desk Message changeable?

Hi all,

we create service desk message directly in the solution manager. We wanted to send these to SAP too. So we filled the 'Instal.' and 'component' field.

Unfortunately there was a wrong installation number deposited and we can not send the message to SAP because they do not know this wrong installation number.

We tried to change the 'component'-field to let the installation number update itself, but this was not the case.

How can we change the installation number?

Any help would be much appreciated.

Best Regards

Daniel

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  • Best Answer
    Posted on Jul 14, 2011 at 04:37 PM

    Hello,

    Check the Installation number is correctly defined in SMSY.

    This should be where Service Desk is picking up the Installation Number, because this is where system defintions are made.

    I have a hunch the wrong installation number will be entered there. If it is, the change is easy. Go to change/edit mode and

    fill in the correct installation number. If it is the correct installation number there, please advise in this forum.

    Regards,

    Paul

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