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Former Member
Jul 13, 2011 at 03:23 PM

Please help with my crystal reports server 2008 trial setup


Firstly, if this is in the wrong section feel free to move it. I find this forum is to big to find the information i need, in fact trying to find anything i need on this website is almost impossible. So far not impressed with SAP at all! we download a trial and when we have problems nobody can support us and we have to post in the forums for answers, which i find disgracefull to be honest. So this post is my last attempt of finding the answers to my problems or we are going to forget crystal reports server for good! I was also told that if i wanted help setting this up then i would have to pay, thats not how things usually go when we download a trial of any software!

Anyway, rant over!!

Right, we have windows server 2008 and have installed crystal reports server 2008. So far all i have managed to get working is the reports themselves which run and schedule fine. The dashboard and business views are so confusing i just dont get it at all, the manuals dont help either becuase they are rubbish basically. But my first problem is trying to get windows AD authentication working! easier said than done. I have spent 4 days trying to get it working but nothing is happening. this is what i have done so far

Set up all the options in the CMC to enable AD authentication, mapped a few groups one of which i am a member of.

Then i setup the krb5.ini file like below (removed my server name and domain name)


default_realm = DOMAIN.CO.UK

dns_lookup_kdc = true

dns_lookup_realm = true

udp_preference_limit = 1



kdc = DC.CO.UK

default_domain = DOMAIN.CO.UK


i also have that other file bscLogin which looks like this... { required;


The server inteligence agent has been set to use the same username as i specified in the CMC which is also the service principal name and the administartion name

i have set the web config file to use SecWINAD as default, i have also set it to give the option of enterprise, win ad etc in a drop down list

i have gone round in circles for days following the instructions, and nothing is happening 😔

Also i dont see any usernames within the groups i have mapped , am i supposed to see any? am i supposed to add them manually?? if so, whats the point in that?

So now everytime i try to log in i get this error message

Account Information Not Recognized: Active Directory Authentication failed to log you on. Please contact your system administrator to make sure you are a member of a valid mapped group and try again. If you are not a member of the default domain, enter your user name as UserName@DNS_DomainName, and then try again. (FWM 00006)

There is also another error message i get, which isnt coming up right now but it says somthing along the lines of could not authenticate at this time (FWM 00005)

i fail to see what im doing wrong. I shoudl also point out that the username i am using for everything is our own network admin password!

any ideas on things to check before we give up with this all together?