Sales Order Confirmed qty set to zero even without credit check at SO level

[Former Member]

Hi

Credit management is implemented and dynamic credit limit check has been assigned only for delivery doc types for blockig PGI.

There is no credit limit check assigned to sales order types as per the customers requirement.

However, we came across a scenario where, the confirmed quanties in a sales order were set to zero even though stock was available for the materials and no credit block at SO level.

The issue was however resolved by going into change mode of sales order>edit> check availability. The schedule lines for all the materials were confirmed.

Unable to figure out why the schedule lines were not confirmed even though stock available.

Checked the routiine 101 in OVB8 but it only applies if credit limit check active at sales order level.

Also checked 'conf.block' for 01-credit limit check in OVZ7 but even this applies if credit limit active at sales order level.

Note: This happened only once. The same scenario was tested in Quality system and there the schedule lines were confirmed even when the customer exceeded the credit limit.

Please let me know if I hav overlooked anything that needs to be checked.

What could be the reson for the items not being confirmed when the order was created?

Regards

Madhu

Edited by: Madhu Naidu on Jul 12, 2011 2:05 PM

Edited by: Madhu Naidu on Jul 12, 2011 2:06 PM

[Former Member]

Hi,

I hope this is becoz of OVZ7,you remove the check box at Deliveries: Blocking Reasons/Criteria and Reasons for and Scope of Deliv.Blocks: Transfer of Req.Block.

this is not only to block the delivery it will also not conformed the schedule lilne if material is available.

this will happen if the customer is exceeds the credit limit.

[Former Member]

Hi Vinayak

Thanks for your response.

As you said it migt be bcos of the conf block at OVZ7, but the F1 help for that says that it applies when there is a credit limit check related delivery block in the sales order.

However, in my case, there is no credit check assigned at sales order level.

And also when I tried to recreate the scenario by creating an order for a customer who had exceeded the credit limit, it didnt delete the confirmed qty from the schd lines even after saving.

ANy possible reasons other than credit check conf block that could have led to schd lines not being confirmed inspite of sufficient stock??

Regards

Madhu

[Former Member]

Hi Madhu Naidu ,

Can you check whether that sales document was applied with any delivery block other than the delivery block caused by credit check. I guess there might be a code written in an user exit to block the sales order for some reasons and that delivery block is configured with confirmation block aswell.

Thanks,

Srini

Edited by: srini vasarao on Jul 13, 2011 9:57 AM