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Former Member

Digital signature verification failed - Error RTCCTOOL

Hi guys !!!

I am running the report from the SDCCNN - RTCCTOOL, but I get the following error message:

1. Digital signature verification failed

Description - The verification of the recommendation content using digital signatures has failed. Therefore recommendations were suppressed.

Implementation - Consult SAP note 69455 if there is a known issue with content verification. If you do not find a solution open a customer message on SV-SMG-SDD.

When I Goto - Digital signatures Activate button digital content verification is disabled.

Then go to the transaction on the client STRUST 000 and I found the certificate: SSF SAP AGS Online Content View The certificate shows:

Owner: CN=SID SSF SAP AGS Online Content Verification, OU=I0020596183, OU=SAP Web AS, O=SAP Trust Community, C=DE

Certificate List: CN=Online Recommendations, CN=OR-C, CN=V01M, OU=AGS, O=SAP AG, C=DE

CN=Online Recommendations Upd, CN=OR-U, CN=V01M, OU=AGS, O=SAP AG, C=DE

Both certificates will expire on 01.01.2038.

According to the help and OSS note 69455 tell me again that I must create this certificate every year, but I see this current certificate, what is the error?

What is the process because I'm not clear and can not find another OSS note or the SDN forum to tell me what is wrong is happening.

Thanks guys for the help I can provide.

Desiré

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7 Answers

  • Best Answer
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    Former Member
    Jul 13, 2011 at 05:18 PM

    Hello Everyone,

    Please execute these steps to fix:

    1) Run report /SSA/NXS from SE38. Choose

    [Clear all local recommendations to force a full refresh]

    and press F8 Execute.

    2) run RTCCTOOL from SE38. Choose List->Refresh from SAPNet.

    3) Go out of RTCCTOOL and once more restart RTCCTOL from SE38.

    Regards,

    MJ

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  • Jul 12, 2011 at 07:44 AM

    Which ST/API component has been installed on your system ?

    Regards,

    Subhash

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    • Former Member

      Hi Guys good morning.

      Thanks for the replay Subhash.Chandra

      My system is:

      SAP ECC 6.0

      ST-PI 2008_1_700 0002 SAP Solution Tools Plug-In

      ST-A/PI 01M_ECC600 0000- Application Servicetools for ECC 600-605

      SAP_ABA 701 0006

      SAP_BASIS 701 0006

      What surprises me is that I have the same certificate in my system BI and Solution Manager and working properly.

      I searched on google and sap notes and have not found anything.

      And I do not see something bad in the configuration in the ECC system

      Desiree

  • Jul 12, 2011 at 09:59 AM

    Hey Guys,

    I'm facing the same issue on my ECC6 SPS15 system.

    Ran transaction SE38 / Report RTCCTOOL / Got message "Digital signature verification failed"

    I went to menu "Goto" / "Digital Signatures" then I desactivated and re-activated digital signatures but it didn't change anything.

    I also have the certificate in client 000 / trx STRUST / SSF SAP AGS Online Content which is "Green" and expires "01.01.2038".

    ST-A/PI is 01N_700ECC.

    ST-PI is 2008_1_700 level 4 (SAPKITLRD4).

    I'll continue to work on this issue and report eventual found information/solution on this thread.

    Olivier

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    • Former Member Nicolas GILLOT

      Hello Oliver

      Everything you are commenting on what's happening to me. Running the ST13 - RSECNOTE not give me the error that should give me the same result of error RTCCTOOL

      I keep looking and I'll update the post.

      Thanks guys

      Desiree

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    Former Member
    Jul 12, 2011 at 04:31 PM

    Hello,

    Can you please indicate what you get when you doub-click on the red-lights when after your Step 1. Digitial Verfication Check fails? Thanks,

    MJ

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    • I finally succeded in downloading and implementing note 1570282 and it changed... nothing.

      What's strange is the message I got when i "activated" digital signature:

      • Create Verification PSE ***

      Verification PSE file SAP_AGS_OLCNT_VERIFY.pse successfully created

      STRUST application SAPAGS successfully created in client 000

      Certificate delivered in code was put to PSE file

      Certificate version C 01M was put to PSE file

      What means the"C 01M" ?

      Olivier

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    Former Member
    Nov 28, 2012 at 12:57 PM

    Hi all.
    I have the same problem and explore all possible solutions found in this discussion and others without satisfactory result.
    Everything points that may be an inconsistency error external certificate which is in the DB. Anyone know how to fix this.

    Greetings.



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    Former Member
    Sep 30, 2014 at 05:56 AM

    Hello Together ,

    Please try the following solution ;

    Go to --> Digital Signatures --> DEACTIVATE and ACTIVATE again.

    Solution for "Verification PSE Failed"

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    • Former Member

      Hello All,

      To resolve this issue, 1st go to tcode STRUST --> open up the SSF SAP Online Content Ver, then double click on the instance name, such as <hostname>_<sdi>_##, --> delete all the selected certificates, --> Save.  2nd go run the RTCCTOOL again, choose Menu Go to --> Digital Signatures, Click on Deactivate, then Activate, (this will cause the system to regenerate the Certificates in STRUST,. 3rd, run the RTCCTOOL again, this time, the error should go away.

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    Former Member
    Feb 11, 2015 at 11:00 AM

    Hello,

    We had the same problem on several systems. It lasted a few days, however everything is working fine today and we didn't even do anything.

    We've experienced similar problems before, RTCCTOOL stops working with excactly the same error message (digital signature verification failed), and then suddenly works again.

    Can it be that there is some kind of problems in connection to SAP?

    M.

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