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Former Member

WD AGS_WORK_INCIDENT_MAN without option to replay

Hi.

I trying to use WD AGS_WORK_INCIDENT_MAN, but the u201Creplayu201D and u201Cconfirmu201D options does not appears. Anyone know how to configure it? I have u201Csap_allu201D authorization. i am testing this service from trx SICF.

Regards,

Jose Mercado

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1 Answer

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    Former Member
    Jul 11, 2011 at 12:14 AM

    Hi Jose,

    Have you checked [note 1502438|https://service.sap.com/sap/support/notes/1502438]?

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    You are using the Incident Management work center in the SAP Solution Manager. When you navigate to the "Messages" view or "Queries" view, you can see 3 action buttons in the details area:

    1. Reply

    2. Add attachment

    3. Confirm

    You upgrade to SAP Solution Manager 7.0 SP23 or SP24. When you log on as a key user (end user), you can still see action buttons. But when you logon as a processor, you cannot see those action buttons.

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    Best Regards,

    Kazuhisa Kobayashi

    Edited by: Kazuhisa Kobayashi on Jul 11, 2011 9:14 AM

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    • Former Member

      Hi Kazuhisa

      Thanks for your answer. My system is on Ehp1, with this components

      SAP_ABA 701 0007 SAPKA70107

      SAP_BASIS 701 0007 SAPKB70107

      PI_BASIS 701 0007 SAPK-70107INPIBASIS

      ST-PI 2008_1_700 0003 SAPKITLRD3

      CRMUIF 500 0005 SAPK-50005INCRMUIF

      SAP_BW 701 0007 SAPKW70107

      SAP_AP 700 0019 SAPKNA7019

      BBPCRM 500 0016 SAPKU50016

      BI_CONT 704 0008 SAPK-70408INBICONT

      CPRXRPM 400 0016 SAPK-40016INCPRXRPM

      ST 400 0025 SAPKITL435

      ST-A/PI 01M_CRM570 0001 SAPKITAC4F

      ST-ICO 150_700 0027 SAPK-1507RINSTPL

      ST-SER 701_2010_1 0005 SAPKITLOS5

      The note 1502438 is implemented, but table AGS_WORK_CUSTOM was empty. Y filled with parameter according to note, and when I logon with a normal user, when select a message, system open a new WD y appears the 3 options. But with my user, when i select the message, only appears above the resume, but system doesn't open the new WD (from portal ivew). From transaction solman_workcenter, when I select a message, system open the gui Transaction, not the wd .

      Regards,

      Jose Mercado