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author's profile photo Former Member
Former Member

SMTP Server error

Hi All,

Our smtp server is failing to connect and deliver emails with the reports. We get the following error

server error. [CrystalEnterprise.Smtp]: [Error Initializing SMTP server. Return code: [TCP open failed]. Reason:[].]

the host name and domain name have been masked for security purposes but having said that, we recently changed the suffix of our email system. We are assuming we need to make that change as well within the smtp server so the connection is established and then delivers it successfuly with the new suffix.

Can anyone reply with steps on how to reconfigure the smtp server destination names?


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2 Answers

  • author's profile photo Former Member
    Former Member
    Posted on Jul 02, 2011 at 07:48 PM


    Well BO side you need to configure the settings in Destination Job server under SMTP . and same under the respective job servers, for SMTP server settings you may need to work with SMTP Server admin to fix it up.


    Nagraj Kundan.

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  • author's profile photo Former Member
    Former Member
    Posted on Jul 04, 2011 at 06:58 AM


    CMC >Servers >Server categories >crystal reports >Crystal reports Job server-->

    Double click on destination

    Select your destination(ie Email)

    And click add

    Click on email

    Specify Domain


    Port NO:


    Scrolldown and select delivery document as attachment

    Save and close.

    Goto CMC home

    Go to folders and select your crystal report which needs to be scheduled and mailed.

    Double clickon ur report

    Select format ; specify the format of ur intrest.

    Click save.

    Click destination

    Select email forn drop down

    If u want to mainatain instance of the scheduled repot ,select KEEP AN INSTANCE IN THE HISTORY


    Enter from add and to address along with subject

    Select deliver Document as attachment

    Click save and exit.

    Select notification under Shedule tab.

    Enable Email Notification ,Email notification is based on

    Select Job has been run successfully

    Check if the configurations are updated or not,if not update the settings again (enter the values again ).

    Click Schedule.

    Note : Follow the same steps for WEBI also.Take WEBI adaptive job server.


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