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Former Member
Jul 01, 2011 at 03:03 PM

SMTP Server error


Hi All,

Our smtp server is failing to connect and deliver emails with the reports. We get the following error

server error. [CrystalEnterprise.Smtp]: [Error Initializing SMTP server. Return code: [TCP open failed]. Reason:[].]

the host name and domain name have been masked for security purposes but having said that, we recently changed the suffix of our email system. We are assuming we need to make that change as well within the smtp server so the connection is established and then delivers it successfuly with the new suffix.

Can anyone reply with steps on how to reconfigure the smtp server destination names?