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Unable to retrieve/send data after processing a dimension

Hi All,

we have a problem with dimensions.

After adding a member in a dimension we no longer can create an EVDRE report or retrieve/send data successfully.

If we create a report with the member added in the dimension, the following error message appears in Excel: "EVDRE encountered an error retrieving data from the Web Server".

This happen if we use a parent member with BAS. If we use the parent member with SELF, the error message doesnu2019t appear.

We have refreshed dimension members, optimized the application, made a full process of the dimension but nothing.

The solution is the backup and restore of the appset.

Have anyone idea about the cause of the error?


Single Server - Windows 2008 64bit

BPC Version: 7.5 MS SP4

SQL Server: 2008 SP2

Best regards,


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1 Answer

  • Posted on Jun 29, 2011 at 11:38 AM


    This could be due to many reasons, but in any case, the process of your cube has not been successfully achieved, after your dimension processing and the structure could be corrupted.

    This could be due to the reason explained in SAP note 1468161, for example.

    Hope it will help.

    Kind Regards,


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    • Former Member

      Hi Patrick,

      i have already read this note. I haven't applied it because my dimensions have less than 5000 element.

      Now i have increased the server ram from 12 to 16 gb.

      I will test it next week.

      Thank you for your help,

      best regards


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