Restart error status workflow

[Former Member]

Hello All,

We have few workflow items with status error due some missing agents. we have assigned the agents.

Now user asking us to restart or retrigge the same workflow item .

But when I tried to restart using SWIA getting message like ' Workflow cannot be restarted in status ERROR'

Is ther any possibility to restart ? If it's not how to get the same material name to reuse ....

Regards,

Lavanya.

[Former Member · Accepted solution]

Hi,

1. You can restart the same workflow by using the Transcation SWPR

2. If you the problem still exists then please re-trigger the new workflow and delete the error workflow.

a. Please use transaction SWUS_WITH_REFERENCE to trigger the new workflow where you need to pass the workflow

instance number

b. You can also use transaction SWUS to trigger the workflow where you need to pass all the required workflow container

element values

Note : while using SWUS_WITH_REFERENCE all the required values will be fetched from the workflow instance number. No need to pass manualy.

Thanks and regards,

SNJY

Edited by: Sanju.pal on Jun 29, 2011 3:28 PM

[Former Member · Accepted solution]

Thanks a lot Sanju,

I did using SWUS_WITH_REFERENCE . Now I see new workflow with status STARTED.But starter and creator is under my name. How to assign this to user to complete it.

Thanks,

Lavnaya.

[Former Member · Accepted solution]

Hi,

Get the dialog workitem and forward it to desired person by using the transaction SWIA.

Thanks and regards,

SNJY

[Former Member · Accepted solution]

Hello Sanju,

When I am trying to administration forward of new workitem to the user using SWIA , I am getting message like "WS is not a valid object type for a task".

I think I did a mistake while using SWUS_WITH_REFERENCE by entering WORK ITEM ID ....

BTB ...what is dialog workflow ? How to get that ...

Thanks again,

Lavanya.

[Former Member · Accepted solution]

Hi,

Dialog workitem is type of workitem upon which user can act upon this. In other words workitems whicha re available in SBWP called dialog workitem. Please open the workflow log you can find agent symbol with that workitem type. If no agent have started to act then this workitem must be in ready staus. Coply that workitem and forward it.

As you are said the workitem is lying with you then go to your SAP business workplace ( SBWP ) then workitem will be threre.

You can forward for there also.

Thanks and regards,

SNJY

[Former Member · Accepted solution]

Hello Sanju,

User has recieved an email and he has taken some action and it's woraround. But in SWIA still workitem is showing my name

with STARTED status.

Thanks,

Lavnaya,

[Former Member · Accepted solution]

Hi,

Can you please tell me in which column your name and the 'STARTED' is dsiplaying in tcode SWIA so that I can explain it in more details ?

Please mention the title of the columns.

Thanks and regards,

SNJY

Edited by: Sanju.pal on Jun 29, 2011 4:40 PM

[Former Member · Accepted solution]

Hello Sanju,

Please see the titles and details as below.

STATUS ( STARTED ) LAST AGENT ( my user ID ) AGENT ( my name ) CREATOR ( my user ID )

Thanks,

Lavanya.

[Former Member · Accepted solution]

Hi,

Please find the details...

STATUS : Overall status of the workflow

LAST AGENT : Last person who had acted upon this workflow

AGENT : User id of that agent in whose inbox the dialog workitem is currently present

Hoping that this might help you.

Thanks and regards,

SNJY

[Former Member · Accepted solution]

Thanks Sanju for all your valuable inputs

[Eddie_Morris]

Hi,

Was the agent assignment done via a Rule? If so then try running the rule again aftyer fixing the agent assignment via transaction SWI1_RULE. This will rerun the agent assignment and assign it to the correct user.

Regards,

Eddie