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Customizations for Alert Message in Lead Distribution

Hi, Experts

We have an issue here as When lead is distributed 'Manually' to other 'Employee Responsible' it should send an alert to the same employee.

Tried resolution in following ways:

with Action profile , but here unable to select the 'Partner Function' in Schedule Condition , as only i am able to give one BP number , (But i need the mail to be send to any employee responsible who got selected with Lead Distribution)

We also tried showing the lead information which got distributed to the responsible person once he login to the web-UI screen, it did not worked, any work flow settings here.

Thanks.

omer

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1 Answer

  • Posted on Jun 29, 2011 at 06:56 AM

    You can do it with action. There you can use method call in which you can call your own implementation of method TRIGGER_ALERT which send alerts. You need your own implementation, because the standard method is sending alert only to 'employees - 0005' and not to 'responsible persons - 0008'. Or you could do it also with event call. Basicaly you have to call...

    CALL FUNCTION 'SALRT_CREATE_API'

    EXPORTING

    ip_category = lv_category

    ip_wait_on_commit = false

    TABLES

    it_recipients = lt_recipients

    it_container = lt_container

    EXCEPTIONS

    alert_category_unknown = 1

    alert_no_recipients = 2

    alert_error_unknown = 3

    destination_undefined = 4

    communication_failure = 5

    system_failure = 6

    OTHERS = 7.

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