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Jun 28, 2011 at 04:18 PM

SLA Date calculations on Service request

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Hi there all CRM gurus

I created a SLA response profile and linked my response times to my 'priority' of my Service request. I then updated my Date profile and asigned the Service profile and Rsonse times to my 'Investigation' product. On my Service request as sson as I populate my Status and Priority it gives me the message 'Date calculations performed successful', but it doesnt display the correct times in my 'Response date' field.

Any giudance/advice

Mark