Skip to Content
1
Former Member
Jun 27, 2011 at 07:52 PM

The agent inbox doesnu2019t display email

46 Views

Hi Gurus,

I need to customizing the email inbound in agent inbox, but I cannot see the email in agent inbox only can see it in the E-mail Inbox with salespro business rol.

I did the following:

1.- I created a user MAILADM with the Email (emailin@company) and Comm. Method (RML Remote Mail)

2.- I Maintained my user with the Email (emailin@company), Comm. Method (E-Mail) and Comment (emailin@company).

3.- In the tx CRMC_IC_AUIGNADR, Address / Number (emailin@company), Comm. Method (INT) and Workflow Priority (High).

4.- In the tx CRMC_IC_AUI_GEN, Reply Address (emailin@company).

5.- In the tx CRMC_IC_AUICOMM, Object ID (14008030) and Comm. Method (INT).

5.- I assigned Agents for E-Mail Handling. My Position.

6.- In the tx So28, Recipient (emailin@company), New recipient - SAP object instance - AUI: Support object (emailin@company).

7.- I maintained Inbound Processing, with (emailin@company).

8.- I defined Agent Inbox Profile, and Assigned Main Categories u2013 INT.

Please, somebody know what I need to do for solve this problem

Thanks.