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Former Member
Jun 27, 2011 at 03:25 PM

Incoming Telephone number field in sales order

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Dear All,

I'm replicating Interaction Center Sales orders to an external system through IDOCs. A customer may have more than one telephone number.

Is their a field in the sales order IDOC that contains the customer incoming call telephone number? It is a must for the external system to know this call number incase of further contact with the customer

I gota field in the partner information "Tel1" but it always get the default telephone of the customer not the telephone in the incoming call

Regards,

Ahmed Elders