I'm replicating Interaction Center Sales orders to an external system through IDOCs. A customer may have more than one telephone number.
Is their a field in the sales order IDOC that contains the customer incoming call telephone number? It is a must for the external system to know this call number incase of further contact with the customer
I gota field in the partner information "Tel1" but it always get the default telephone of the customer not the telephone in the incoming call