Internet Sales Application (ISA) versus WebChannel

[Former Member]

What is the diffrence between ISA and the CRM web channel .

[mark_foley · Accepted solution]

Hi there,

The term ISA (Internet Sales) was the old name for the application that was also called E-selling, now the Branding is SAP CRM Web Channel, this also includes E-marketing, E-Commerce, E-Service and Analytics..

Mark

[Former Member]

Thanks for the reply,Do we have an ISA in SAP ERP as well ?

[Former Member]

Hi

.

With the SAP CRM 7.0 , we can configire web channel / E-Commerce, where the orders from WEB SHOP will be stored in the back end ECC system directly.

But for this you should have the CRM system as well for product catalog maintenance

Hope this will be useful

Regards

[mark_foley]

Hi there,

Yes there is the XECO or Extended E-Commerce that connects directly to an ERP system , this is available with release 5.0 and 7.0 for more information please see https://cw.sdn.sap.com/cw/docs/DOC-117060

Also as DJ has mentioned there is the LORD scenario also available in which the order can be created in the ERP system with the catalog coming from CRM. This is only available as of relase 7.0.

There is more information about this in the blog by Deborah

/people/deborah.corsi/blog/2009/02/17/sap-crm-70-web-channel--understanding-the-lord-basket

Regards

Mark

Edited by: Mark Foley on Jun 24, 2011 12:43 PM

[Former Member]

ECC ecommerce is availbe since CRM 4.0 release. The training material that comes with this is CR 850

Thanks

Surya