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ICSS: authorization in SAP CRM 7.0

Hello Experts,

Is it possible to restrict via authorization acces to diffrent types of transaction in ICSS in SAP CRM 7.0? For example some clients can have acces to complaints, some to service request and some for both.

Regards

Piotr

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    author's profile photo Former Member
    Former Member
    Posted on Jun 25, 2011 at 08:18 PM

    Of course, you can. If you are creating the Z: roles for SAP_CRM_ECO_ISE_WU_B2B, then in this role, in the CRM Component, there is an authorization object called CRM_ORD_PR and a field name PR_TYPE. You can go an change the individual users with access to different transaction types or create Z: object or Z:role for each group as you wish. Use the field name ACTVT to control the access to the transaction type.

    Please note, there may still be some discrepancies in the search selection in the ICSS. Though you may want to restrict the user to not to access "Complaints", the restriction may work at the transaction level, but not at the search level. You may still see "Complaint" object in the Search dropdown list. I am not sure if SAP has covered all the features of ICSS to abide by this role.

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