A work item will appear in the Agent Inbox when he get a task. A work item doesn't get send out as an email. (Technically work item is not even an email in SAP)
I believe UWL is actually also reading the agent's work item in CRM.
Task would automatically appear in the agents UWL(Universal worklist).
User can approve or reject here.
Our user doesnt want email to inform about this task.
we have tried replacing the rule with role.But we are not quite sure if this also triggers a mail.
we have notices that no mail is available in SOST but we are unable to really test this in development system since external mail is activated only in production system.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.