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SAP Crystal Reports 2011: Error INS00140 and other install errors

Hi all,

There have been many customers who have downloaded the Crystal Reports 2011 installation package and have run into an error when the installer attempts to recognize the keycode being used. The error received is "The Product Keycode is not valid INS00140."

This thread is meant to track all current resolutions that have been determined based on troubleshooting with customers thus far. In addition, the thread will provide you with the list of things that we need to know in order to properly troubleshoot the issue.

Before attempting any of the steps below, please be sure that you are using the latest version of Crystal Reports 2011 which is SP02. You can download this version from the SAP [website|http://www.sap.com/solutions/sap-crystal-solutions/query-reporting-analysis/sapcrystalreports/index.epx].

Coy

====================

Resolution Options

Windows XP & Microsoft Visual C++ Redistributable

If you are installing Crystal Reports 2011 on Windows XP, then you need to ensure that the following Microsoft patches are not installed on the machine. You can check this by using the Add / Remove Programs dialogue.

KB2467175

KB2467174

KB2467173

If any of these are installed, then please remove them before attempting to install Crystal Reports 2011.

Installing with Dashboard Design 2011 or Presentation Design 2011

If you are installing Crystal Reports 2011 on the same machine as Dashboard Design 2011 or Presentation Design 2011, then there may be a problem with the registry key that points to the location of the keydecoder DLL. To check this, launch run regedit and navigate to the following location:

HKEY_LOCAL_MACHINE\SOFTWARE\SAP BusinessObjects\Suite XI 4.0\Shared Tools\keydecoder.dll

You want to make sure that the "path" key is pointing to the valid path for the keydecoder.dll. The correct path to the DLL should be: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x8keydecoder.dll.

Uppercase License Key

In addition to the above, you need to make sure that you are entering the license key in all uppercase characters. There is a current issue with the installer where it does not accept lower case characters.

Fix - Coming in SP02, but can implement manually for now

Locate the BCM-4-0.dll.2.Config file in the <install package directory>\dunit\product.crystalreports-4.0-core-32\actions

(replace crystalreports with crystalreportsjava for CR for Ent and xcelsius for dashboards)

Open BCM-4-0.dll.2.Config

Locate this line:

<bindingRedirect oldVersion="8.0.50727.0-8.0.50727.1434" newVersion="8.0.50727.4053" />

Modify the oldVersion number to make the line like this one:

<bindingRedirect oldVersion="8.0.50727.0-8.0.50727.4053" newVersion="8.0.50727.4053" />

This should allow you to install without issue.

Further Troubleshooting

If none of the above helps to resolve the issue, then we need the following:

The installation logs from the following folder: C:\Documents and Settings\<YOUR USER NAME>\Local Settings\Temp\<DATE OF YOUR LAST ATTEMPTED INSTALLATION>

The results from attempting to run the keycode validator directly. You can find it under the folders that contain the installation package. For example, C:\Documents and Settings\<YOUR USER NAME>\My Documents\CrystalReports2011\DATA_UNITS\CrystalReports\dunit\product.crystalreports-4.0-core 32\actions\isKeyCodeValid.exe -keycode <YOUR KEYCODE> -version 140 -property CR.EnableCR

You should submit a new forum post with relevant details about the error and provide links to download the logs generated by following the above steps.

Edited by: Don Williams on Dec 22, 2011 7:53 AM

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1 Answer

  • Dec 22, 2011 at 03:54 PM

    Then try these:

    1. Download the latest version of the installation package for Crystal Reports 2011. To verify the version of extracted package, open productid.txt file located at: {installation package}\DATA_UNITS\CrystalReports\.

    Make sure it is not less than 14.0.2...

    2. Where to download Crystal Reports 2011 installation from: - free trial from SAP Online shop http://www.sap.com/solutions/sapbusinessobjects/sme/freetrials/index.epx - from SDN Community page http://service.sap.com/sap/bc/bsp/spn/bobj_download/main.htm - from Service Market Place http://service.sap.com/sbop-downloads Note: downloads from all above listed locations are fully functional product installations. Trial version defined by expiring key code, not by functionality limitations.

    3. Copy the installation package to a hard drive if possible to avoid any networking issues.

    4. Login to the machine as Local ADMINISTRATOR.

    5. Temporary disable any kind of firewall, antivirus, network security etc., if possible.

    6. On the latest versions of Windows, even if logged in as local Administrator, right-click the setup.exe and select "Run as Administrator". If do not have Administrator account, right click "Run as" Select current user and uncheck the "Protect my computer and data from unauthorized program activity".

    7. Make sure there is enough space on the computer. If not sure about the space, run "Custom" installation with minimum components. Non-mandatory components could be added at any time.

    8. Finally, if there is an existing "InstallData" folder under C:\Program Files (x86)\SAP BusinessObjects rename it to "InstallDataOLD"

    Edited by: Don Williams on Dec 22, 2011 7:51 AM

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