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Follow up Knowledge Article

Hi all ,

I want a follow up Knowledge article from ServiceRequest and i have done all the required copy control configuration. but still when i click " create follow up " in Service Request , i didnt find Knowledge article transaction in follow up.

Thanks

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2 Answers

  • Posted on Oct 20, 2012 at 04:30 AM

    Hi Shikhar,

    Would you please explain me how you solved the issue.

    What was the reason why knowledge article was not found as a follw up from Service request?

    Thank you in advance.

    Regards

    Maddy

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  • Posted on Nov 23, 2012 at 11:42 AM

    Hi Shikhar,

    Assign the permitted channels to knowledge article transaction at Basic settings-define trasnactions types.

    Then you will see the KA as a followup document from SR.

    Regards

    Maddy

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