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Former Member

GRC CUP Error creating request. Approver not found

Hi,

We just upgrade from GRC CUP 14 to GRC CUP 15.6 support pack.I already performed post upgrade steps and when i try to create a request i am getting approver not found.i didnot change workflow.In stage for role approver we have approver determinator "role".

system log report

com.virsa.ae.workflow.NoApproverFoundException: No approvers found for req no : 493, for reqPathId, 662, for path, PROD_APPRV_PATH and approver determinator : Role

at com.virsa.ae.workflow.bo.WorkFlowBOHelper.handleApproversTransactions(WorkFlowBOHelper.java:1469)

at com.virsa.ae.workflow.bo.WorkFlowRequestCreateHelper.handleWFForNewPath(WorkFlowRequestCreateHelper.java:278)

at com.virsa.ae.workflow.bo.WorkFlowRequestCreateHelper.createNewWorkflow(WorkFlowRequestCreateHelper.java:167)

at com.virsa.ae.workflow.bo.WorkFlowBO.saveNewWorkflow(WorkFlowBO.java:120)

at com.virsa.ae.accessrequests.bo.RequestBO.saveNewRequest(RequestBO.java:579)

at com.virsa.ae.accessrequests.actions.CreateRequestAction.createRequest(CreateRequestAction.java:381)

at com.virsa.ae.accessrequests.actions.EUCreateRequestAction.createRequestHandler(EUCreateRequestAction.java:135)

at com.virsa.ae.accessrequests.actions.EUCreateRequestAction.execute(EUCreateRequestAction.java:68)

at com.virsa.ae.commons.utils.framework.NavigationEngine.execute(NavigationEngine.java:295)

at com.virsa.ae.commons.utils.framework.servlet.AEFrameworkServlet.service(AEFrameworkServlet.java:431)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.doWork(RequestDispatcherImpl.java:321)

at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.forward(RequestDispatcherImpl.java:377)

at com.virsa.ae.commons.utils.framework.servlet.AEFrameworkServlet.service(AEFrameworkServlet.java:461)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:401)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:266)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:386)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:364)

at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:1039)

at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:265)

at com.sap.engine.services.httpserver.server.Client.handle(Client.java:95)

at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:175)

at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)

at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)

at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)

at java.security.AccessController.doPrivileged(Native Method)

at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:104)

at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:176)

Please let me know solution ASAP.This is high priority.

Thanks

Yakoob.

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2 Answers

  • Posted on Jun 23, 2011 at 08:51 AM

    Have you verified that there is a defined role approver for all of the roles in that request, and that this role approver can also be found in the user data source?

    Don't think it has anything to do with the support pack.

    Frank.

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    • Former Member Former Member

      It looked like some old request stuck in DB.But, not sure about it.I tried by changing the number ranges in configuration by giving the current request number in "from number",but it didn't work.

      This is strange some time it gives "error creating request: path not found." and once this error gone then "error creating request : approver not found".

      To avoid this i created one more stage by custom approver determinator with application attribute and approver assiged.This stage, i assigned before role approver stage then it worked,Request get created and request get provisioned.

      i don't understand why it's not working,if i assigned role approver stage first in a path of workflow.role approver (approver determinator:"role" standard one, "approver" gets from configuration:roles:create role:role approver OR upload from role import).

      Please help

      Thanks

      Yakoob.

  • author's profile photo Former Member
    Former Member
    Posted on Jul 15, 2011 at 06:00 PM

    This issue in 15.6 grc cup. Hot fixed by SAP in GRC CUP SP 15 Patch 7

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