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Former Member
Jun 22, 2011 at 03:20 PM

Disputed Amount


Hello Guys,

I need help on this!!

When a dispute case is created with multiple line items (residual items), dispute management sums up all the open amount on each disputed line into one whole amount that we can get from the field FIN_DISPUTED_AMT.

My question is where can I get disputed amount for each residual line item in a dispute case, so if I have a dispute case # XX and 5 residual items with a reason code were disputed for a customer, where can I get the disputed amount for each of these 5 residual line items.

I have to pass this info on the smartform for customer query, as of now I can get the original invoice number and all the details related to it, it's only when a short pay happens to the original invoice I cannot pass any info.

I have tried all possible ways, help is highly appreciated...