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Former Member

Synchronizing webmail and Solution Manager

Hi All,

Currently we maintain our help desk through email as well as Solution Manager. This makes tracking a bit difficult as we need to maintain records for both methods.

Is there any way you can synchronize your webmail and solution manager so that a request is generated the moment a mail is recieved?

Thanks,

Savindi

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1 Answer

  • Jun 21, 2011 at 04:51 AM

    Hi

    what i am getting is you want to create a message if you receive an email in your mailbox

    this is not possible in standard you need to go for development

    but alternative would be asking your users to use the web based/portal based Service desk for which they will be getting a URL to post a ticket instead of emailing

    hope it clarifies

    regards

    prakhar

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