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Update of Java stack error in phase INSTALL_SCS_SERVICE_ADDIN (Downtime)

Hi,

During Solman update (win 2008 64bit, Oracle 10.2.0.4) using EHPi I've faced this error:

An error has occurred during the execution of the INSTALL_SCS_SERVICE_ADDIN phase. 
Cannot install service for instance 1. Could not run OS process sapstartsrv.exe for action install service. Could not start process c:\usr\sap\SM1\SCS01\exe\sapstartsrv.exe. Error while executing process c:\usr\sap\SM1\SCS01\exe\sapstartsrv.exe. java.lang.NullPointerException: null java.lang.NullPointerException 
You can find more information in the log file C:\usr\sap\SM1\EHPI\java\log\INSTALL_SCS_SERVICE_ADDIN_RCSD_09.LOG.

and log says:

Phase UPGRADE/DEPLOYMENT_BASED_UPGRADE/INSTALL_SCS_SERVICE_ADDIN has been started.
Phase type is com.sap.sdt.j2ee.phases.PhaseTypeOSServices.
Parameter action=install
Parameter connect=standard
Parameter instance=SCS
Checking phase parameters action, instance.
Phase parameters have been checked. All required 2 phase parameters have been set.
Process ID 4, name sapstartsrv.exe has been started.
Command line: c:\usr\sap\SM1\SCS01\exe\sapstartsrv.exe -r -q -p c:\usr\sap\SM1\SYS\profile\START_SCS01_SAPSVR -s SM1 -n 1 -U SAPSVR\SAPServiceSM1 -P <SecureField> -e sm1adm
Standard out: C:\usr\sap\SM1\EHPI\java\log\INSTALL_SERVICE_01_RCSD_04.OUT
Exception has occurred during the execution of the phase.
java.lang.NullPointerException: null
java.lang.NullPointerException: null
Error while executing process c:\usr\sap\SM1\SCS01\exe\sapstartsrv.exe.
Could not start process c:\usr\sap\SM1\SCS01\exe\sapstartsrv.exe.
Could not run OS process sapstartsrv.exe for action install service.
Cannot install service for instance 1.
Phase UPGRADE/DEPLOYMENT_BASED_UPGRADE/INSTALL_SCS_SERVICE_ADDIN has been completed.
Start time: 2011/06/18 15:48:36.
End time: 2011/06/18 15:48:36.
Duration: 0:00:00.011.
Phase status is error.

when I executed in cmd:

c:\usr\sap\SM1\SCS01\exe\sapstartsrv.exe -r -q -p c:\usr\sap\SM1\SYS\profile\START_SCS01_SAPSVR -s SM1 -n 1 -U SAPSVR\SAPServiceSM1 -P serviceSM1Password -e sm1adm

there was no output. I started SCS01 instance using management console and it's green so I guess it's ok..

Any ideas?

thanks in advance.

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    Former Member
    Jun 18, 2011 at 05:43 PM

    Hi,

    What is your solman target version ?

    Thanks

    Sunny

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    • Former Member Former Member

      Hi, yes I've solved it. Somehow I've found the command which EHPi tried to execute, I stopped EHPi, execute command from cmd and run EHPi again. Then you'll probably faced the same error, but you can go to next step, because it's already done.