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Former Member
Jun 17, 2011 at 01:03 PM

BusinessObjects 3.1 SP3 Windows AD authentication error (FWM 000005)

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Changed SIA to use an AD user, instead of log on as system account. After change CMC still works, but unable to login to Infoview with any AD user profiles.

When SIA is running using the system account, everything works fine.

Here's the error when logging into Infoview

Account Information Not Recognized: The Active Directory Authentication plugin could not authenticate at this time. Please try again. If the problem persists, please contact your technical support department. (FWM 00005)

Enter your user information and click Log On.

(If you are unsure of your account information, contact your system administrator.)

Web application server is Webshere 6.1 and AIX.