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Former Member

Service WWI_GENSRV is not starting

Hi @all,

just setting up a new WWI server (version EHSWWI32_26-20000084 on a Windows Server 2008 R2) for our system (ECC 6.00) and we are facing the following problem:

the installation was ok, service EHS_MANSRV is working properly but service WWI_GENSRV is not starting. The following message occurs:

WWI started at: 06/16/11 08:06:53 as PID: 2184 Initialisation........start Working dir is: D:\WWI Current PATH is: C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\IBM\ITM\bin;C:\IBM\ITM\TMAITM6;C:\Program Files\NetApp\Windows Host Utilities\;C:\IBM\ITM\InstallITM;D:\WWI Attaching service to desktop winsta0 / default session: 0 window station: Service-0x0-39de8f90$, desktop: Default Succesfully attached service to desktop winsta0 / default License check: I000 EH&S License verified. Initialisation of the semaphore open semaphore semaphore didn't exist, semaphore created SvcMain(): Caught following exception (0xc0000005):Exception 0xc0000005 occured: ACCESS_VIOLATION: The thread attempted to read from or write to a virtual address for which it does not have the appropriate access. SvcMain(): Caught exception in file E:\Development\WWI\WwiRfcSv\Source\win32svcapp.cpp Revision $Revision: 78 $ line 536

How can this be solved?

Thank you in advance for your support !!!

Best regards,

Christoph

Edited by: Christoph Giehl on Jun 16, 2011 9:58 AM

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3 Answers

  • Best Answer
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    Former Member
    Jun 23, 2011 at 07:21 PM

    I don't think you'll see a reference to the E: drive anywhere. I recall seeing this once before, and I believe it was an ugly error message from an uncaught exception when WWI was crashing. I think at the time the error was caused by having WWI components with different versions. But I doubt that is the issue here. I'm sorry that I don't have a solution, but just wanted to comment that you shouldn't go crazy looking for a reference to the E: drive.

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    • Former Member

      Hi Mike,

      thank you for your comment.

      As we don´t see any solution we opened up an OSS message on that.

      We will publish the solution here once it´s done.

      Best regards,

      Christoph

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    Former Member
    Jun 17, 2011 at 06:54 AM

    Hi Christoph,

    I think this might be DCOM or OLE related - maybe this note helps:

    Note 580607 - WWI: Service and DCOM security settings

    (Note 1066086 - EH&S WWI: Corrections in WWI Support Package 16)

    Please check the WWI Cookbook as well to see if your user have the right permissions etc...

    Hope this helps

    Mark

    P.s.: What version of word are you using?

    Edited by: Mark Pfister on Jun 17, 2011 8:56 AM

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    • Former Member Former Member

      Hi Cristopher,

      Regarding:

      "E:\Development\WWI\*WwiRfcSv\Source*\win32svcapp.cpp"

      As far as I can remember the folders in bold are not part of a normal WWI Server installation...

      D:\WWI seems to be your WWI Working directory.

      Is the MS Word by itself working correctly?

      Hmmm

      Mark

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    Former Member
    Jul 05, 2011 at 12:04 PM

    WWI_GENSRV was not starting due to missing authorization of WWI user in regards to DCOM.

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